Policy & Terms

The Centre respects the privacy of all its customers.

How is personal information collected?

MPAC Ticketing offers our customers the ability to purchase tickets by telephone, in person at our Box Office or online. Collection will occur at the time you make a purchase, ask to receive marketing material from us, or when you join our email mailing list through our website.

What personal information does MPAC collect, and why?

When you purchase tickets from MPAC Ticketing, we need to collect personal information about you.  This includes your name, address, telephone number and, where applicable, credit card details. We collect this information so we can charge you for your tickets and/or contact you in the case of an event cancellation, to notify change of event details or replacement of lost tickets.

Will personal information be given to anyone else?

MPAC Ticketing will not sell, rent or trade personal information about you to or with third parties. When transacting with MPAC Ticketing you will be asked whether you wish to receive marketing material from us. When MPAC Ticketing sells tickets for events held outside the venue, the information collected by us on behalf of the promoter will be provided to that promoter.

Security of Personal Information

MPAC Ticketing protects the personal information it collects in a secure proprietary database which can only be read using proprietary tools.
MPAC employees are required, as a condition of their employment, to treat personal information held by the Centre as confidential, and to maintain the confidentiality of that personal information.

Anonymous Transactions

It is possible to transact with MPAC Ticketing anonymously. Customers wishing to purchase tickets without providing personal information can make cash transactions in person at our Box Office. If we do not collect personal information about you at the point of sale, we will not be able to contact you in the case of an event cancellation or changes to event details.

Access and Correction

MPAC Ticketing strives to keep all recorded personal information accurate. Under the Privacy Act, you have a right to seek access to information that MPAC Ticketing holds about you and correct any parts that are inaccurate, incomplete or out of date.  If you wish to access the personal information that we hold about you, please set out your request in writing and forward to the Operations Manager at the address below.  In the interests of protecting the privacy of individuals about whom we hold personal information, we will require that you verify your identity. This can be done by enclosing a copy of a form of identification such as a current driver's licence or passport with your written request (this will be returned to you after you identity has been verified).  Ordinarily, MPAC Ticketing will not charge you for the cost of providing this type of access to these records. However, if we do propose to charge you, we will advise you of the relevant charge before we provide you with access. If you wish to discuss our method of providing access, please contact
our Operation Manager with your query.
If you wish to change personal information that is inaccurate or out of date, please contact our Operations Manager using the contact details below with your request for correction. Our policy is to consider any requests for access or correction within 21 days.

Additional Privacy Information & How to Contact MPAC Ticketing

MPAC Ticketing may change its Privacy Policy at any time. MPAC Ticketing will make available this policy to anyone who requests it, whether at our offices or by use of our website.  If you feel that MPAC Ticketing is not complying with this Privacy Policy, or if you have other privacy concerns, please contact our Operations Manager at the address below:

Operations Manager
PO Box 1049
MANDURAH  WA  6210
Email: operations@manpac.com.au
 

Disclaimer

Every effort has been made by the Mandurah Performing Arts Centre to ensure this website is up-to-date.

The Mandurah Performing Arts Centre accepts no liability for the accuracy of any of the information contained in this site and disclaims all liability to any person whatsoever in relation to anything done or omitted to be done in reliance, whether in whole or in part, upon anything contained in this website.
In the event you need to confirm information contained in this site, please do not hesitate to contact us.