FAQ
TICKETS
When will I receive my e-ticket or mobile ticket?
E-ticket – You should receive an email with your ticket PDF attached no later than 24 hours after purchase. Please download them to your mobile phone or Apple/Google Wallet before you arrive so they can be checked on entry. If you don’t have a smart phone, please print your tickets, and bring them with you.
What happens if my tickets do not arrive on time?
If you haven’t received your tickets before the show, please login to MyManPAC to access your tickets. If you are still having difficulties, please call the Box Office on 08 9550 3900 with your booking reference number for further assistance. Our Box Office is open from 9am-5pm Monday to Friday. Alternatively, please email box@manpac.com.au where our staff will be happy to assist.
Can tickets be exchanged or refunded once they have been purchased?
Exchanges:
If the show you’ve booked to see has more than one performance, we’ll always try to exchange your ticket where possible. Tickets can be exchanged up to 48 hours prior to the event. Tickets can only be exchanged for another performance of the same show.
If you would like to exchange your tickets, please call us on 08 9550 3900. Our phone lines are open Monday – Friday, 9am – 5.00pm. Alternatively or outside of these hours, please email box@manpac.com.au.
Refunds:
Tickets for all events are non-refundable once purchased.
Who do I contact if I have special access requirements?
For full details of access information and how to book please contact the box office on 08 9550 3900 or email box@manpac.com.au
Can I log in to see my booking online?
Your booking can be accessed via your online account. Just log in here using the email address and password you used at the time of booking.
If you have forgotten your password, please use the ‘Reset Password’ link to create a new password.
What happens if a production is cancelled?
Ticket holders will be contacted as soon as possible and given the option to either exchange their tickets to an alternative performance of the same show, or they will be offered a full refund.
What are the running times for shows/concerts?
Running times for shows are available on the show information pages.
N.B. Some event promoters may not be able to supply this information in advance.
How can I contact ManPAC by phone or email?
To make a booking or to enquire about a booking you have already made please call 08 9550 3900 or email box@manpac.com.au during opening hours (9am-5pm Monday to Friday).
ATTENDING A SHOW
Can I bring a baby into the theatre?
Please check the individual show page information to find out if there is an age restriction for your event. Children under the age of 18 months do not require a ticket and must be seated on a parents lap. Children above this age are required to purchase a seat ticket.
It is the customer’s responsibility to check the suitability of a performance for any children in their party regardless of any official age recommendation guidance.
What time do the doors open?
The venue and Box office will open 60 minutes before the show starts.
Can I pre-order interval drinks?
Yes, you may pre-order your interval drinks at the bar before the performance.
Do you accept cash at the theatre?
We do accept cash, however, to protect our patrons, we encourage contactless payment throughout the venue.
Can you purchase merchandise?
Where applicable, Merchandise can be purchased before the show, during the interval and after the performance.
Do you have Lost Property?
If you believe you have left something behind at one of our shows, please contact the box office box@manpac.com.au stating the show you attended, date and time plus a description of the item.
ACCESS
How do I book an accessible seat?
By phone – 08 9550 3900
By email – Please email box@manpac.com.au and our box office team will get back to you to discuss your booking requirements.
I am a wheelchair user, where should I sit?
Please contact the box office (as above) to discuss your seating requirements.
What accessible performances do you offer, and when do they take place?
Shows that include an Accessible performance will be clearly marked on the website along with time & date details.
What is a Relaxed Performance?
A relaxed performance is a performance that has been adapted for adults and children who might benefit from a more relaxed environment.
Typically, they are for those who have autism or have sensory communication disorders or learning difficulties.
Relaxed performances differ from show to show, but generally, at a relaxed performance it is a more informal atmosphere; the house lights don’t go down as much as they normally would and in some cases are kept on entirely. Strobe lighting is avoided and music tends to be played more quietly with no loud or sudden sound effects.
Perhaps most importantly there is an acceptance that if anyone chatters, shouts out, makes noises or fidgets, it’s fine. You can also relax without worrying about disrupting other patrons.
What is an Audio-Assisted performance?
In an audio assisted performance, audience members can listen to a description of the visual aspects of the show described live via a headset. It enhances the experience for a visually impaired customer without impacting surrounding audience members.
Do I get a ‘discount ticket’ if I have access requirements?
Companion Card Holders are eligible for concession prices upon display of a valid Companion Card, at the Box Office at time of purchase. The Companion Card holders support person is eligible for 1 free ticket per show.
What is a Companion Ticket?
Mandurah Performing Arts Centre supports the WA Companion Card program which is for people with significant and permanent disability who need a high level of care in the community. The Companion Card allows a cardholder’s support person free entry into participating venues and events.
Please call the Box Office for assistance when purchasing tickets with a Companion Card. You will need to provide the card number on purchase of tickets and your card as ID for entry to the Auditorium.
MANPAC CENTRE INFORMATION
Do you have a dress code?
No dress code. Casual attire is acceptable.
Do you have any jobs vacancies?
Please check our careers page.
Do you offer work experience / internships?
Unfortunately, we don’t currently have any work experience or intern opportunities available.
CANCELLED AND RESCHEDULED EVENTS
What happens if my performance is cancelled or postponed?
If the performance or event that you were scheduled to attend is cancelled or postponed, we will be in touch at the earliest opportunity, via email and via SMS (where a mobile number is provided).
Please look out for an email from manpac.com.au.
In the event of a cancellation, you will be given the option to either exchange your tickets to an alternative performance of the same show (where applicable), or the option of a full refund.
Should your event be rescheduled, your booking will automatically be valid for the new date and time. If you’re unable to attend, you will be given the option to either exchange your tickets to an alternative performance (if applicable), or the option of a full refund if requested within 30 days of notice of cancellation. No refunds or exchanges will be available after this period.
My booking was rescheduled, should I have heard from you?
If your event was rescheduled or cancelled, an email will already have been sent to you, please check your junk/spam folder.
The senders name will be Mandurah Performing Arts Centre, and the email will be sent from manpac@manpac.com.au.
Will you be refunding my travel/hotel?
Mandurah Performing Arts Centre is not liable for any additional expenses incurred by customers in the event of a cancelled performance, please contact your individual travel company/hotel directly.
Are booking fees included in the refund?
Any previously charged booking fees incurred when making your original booking will be included with your refund.
How long will it take for the money to be back in my account?
3-5 working days after the refund transaction is processed.